1. EUROPEAN AND WORLDWIDE DELIVERY: We ship all of our orders every Thursday (Please place your order before 3 pm on Thursday to make sure it will be shipped the same day) All items are sent through ABC Mail's Premium Pack Service. You are able to track and trace your order Charges and delivery times vary according to destination: Destination: Price per item: Estimated arrival in: Netherlands & Belgium < 6,- Euro 1-3 working days Europe depending on weight 3-12 working days USA & Canada depending on weight 5-12 working days Rest of the world depending on weight 9-20 working days

1. If you wish to cancel your order:

• you can notify us at customerservice@invotisshop.com before we have dispatched the goods to you; or
  
• where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.

2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: -

• in the event that the product has been used or damaged.
• to any products that we have made or customised specifically for you
  

5. In case you receive any damaged goods caused by postage handling please notify us at customerservice@invotisshop.com including a picture of the damaged article and a picture of the box it was sent in. We will contact you if you are eligable for a refund.

6. Please note that some packages sent to Italy, Greece and Spain outside of the metropolitan area are frequently held back by your local post office.  Please visit your post office and show your tracking number we provided to pick up your package. We recommend that you show them a copy of your Invotis Shop  e-mail order as well.