|
How long will it take you to deliver my order? Can I place a bulk order? Accepted Payment Is my transaction secure? How does PayPal Express work? What if I have problems ordering? What if I do not receive my goods? I have received my order but some items are damaged/faulty/missing/incorrect, what do I do? Do you take orders other than on your web site? Do you offer a gift wrapping service? Can I receive a tracking number to follow my order on internet? How long will it take you to deliver my order? We process orders on the same day and dispatch the orders every Thursday (all orders before 3PM on Thursday will be dispatched the same day). For orders in the Netherlands and Belgium it will usually take between 1-3 days. In Europe this can take from 3-10 days and the rest of the World will take around 7 - 20 days. However, for your convenience we will send you a track and trace number to keep up with your order. Can I place a bulk order? This will depend on the item(s). Please email your requirements to customerservice@invotisshop.com Accepted payment Paying online is simple, we accept PayPal (including all creditcards) and iDeal transactions (The Netherlands & Belgium). If you want to place an offline order you have to contact our customer service to arrange payment . Invotis Is my transaction secure? Every on-line transaction made from Invotisshop.com is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within AKB Marketing than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet. We have employed the services of one of the countries' leading security experts who regularly monitors and updates our systems. How does PayPal Express work? PayPal Express Checkout gives the customer two options: They can jump over to the PayPal site to login to their account BEFORE completing checkout on Invotisshop.com (which allows them to select their address information there and never have to re-type their address details and then choosing shipping choices etc before completing the order ....... OR they can go to the PayPal site to login to their account AFTER making shipping/payment/coupon selections on your site (and creating an account on Invotisshop.com and typing their address info on Invotisshop.com), much like they do with Standard. With PayPal Express, they may be required to have/create a PayPal account before they can provide payment details (with some exceptions based on geographic differences. What if I have problems ordering? Common reasons for problems when pressing the order button are; What if I do not receive my goods? If you do not receive your goods after the appropriate period of time, please contact us. We will strive to resolve the issue immediately. We advise you to track and trace number whe have sent you earlier to check the shipping location anrd wether it has arrived to your local Post Office. I have received my order but some items are damaged/faulty/missing/incorrect, what do I do? Upon receipt of your order should anything not be totally satisfactory please contact us, at customerservice@invotisshop.com giving your order number and any relevant information so that we can look into this for you. We advise you to include a picture of any damaged goods including the box it was sent in. Do you take orders other than on your web site? We also accept orders by fax, mail or email. Or visit our store in the Leidsestraat 12, Amsterdam, The Netherlands. Do you offer a gift wrapping service? Yes we offer this extra service for any particular article. Just make sure you select the gift wrap option on the checkout page. Because of the extra packaging & handling there will be a small charge added for this service during checkout. Can I receive a tracking number to follow my order on internet?
Yes, when your order has been dispatched we will send you an e-mail that your order is on route. We will also send you a personalized tracking number. You can track your order on: www.trackyourorder.eu |
